Shipping policy
📨 SHIPPING TIMES 📨
In stock items generally ship out within 1-3 business days via USPS. Shipping times after this are listed below.
Domestic (USA) shipping: 1-3 business days with tracking on packages.
International Shipping: Varies by shipping class from 1-3 to 6-20 business days.
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✈️🌏INTERNATIONAL SHIPPING🌏✈️
International packages now include insurance automatically. This protects your order from to the higher-than-average risk of loss or damage on longer travels.
United Kingdom: UK customers can order from {my etsy shop HERE} as they have a system for processing VAT.
I can no longer ship to the UK from this shop due to VAT laws that require an account impossible for me to set up as a small business at this time.
Germany: I can no longer ship to Germany from this shop due to a new law regarding E-commerce shipping that requires an account impossible for me to set up as a small business at this time. Etsy currently has no work-around for this so the only option would be to ship your order to someone you trust outside of Germany and have them ship to you but this is at your own risk.
Shipping rates are based on the lowest currently available using my business discount and include insurance up to $100. Any additional insurance fees I cover personally in order to assure the lowest rate and highest security possible for you.
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⏰ PRE-ORDERS and MADE-TO-ORDERS🧵
Processing time on these is longer for production, please check the bottom of the product page for shipping estimations.
I do my best to get them out as fast as possible but please be patient when ordering these since much of the handling time is in production and shipping from manufacturers! Feel free to contact me for updates on the process of your order :)
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🩹DAMAGED ITEMS 🩹
I try my best to assure all orders are packed securely and protected from mailing damage but once in a while something may arrive with damage. If this happens, please contact me and I will work with you to come to a fix based on your situation.
If the damage was no-fault (caused by the post company) I can submit a shipping insurance claim on your behalf if insurance was purchased and get a replacement or refund for you.
If you do not purchase a shipping option that includes insurance you are accepting the risk of damages or loss without compensation/replacement.
If the damage is a flaw that was overlooked (a missing/wrong item, printing streaks, missing enamel fill, etc) I will make it right and cover cost of both shipping and the replacement (at my discretion).
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📦❓LOST PACKAGES❓📦
Most orders arrive safely but every once in a while, a package may go on a strange and un-expected journey.
If your tracking hasn't updated in a long time or has been marked as shipped but is not there: Please check in with every person with access to your mail (house mates, landlords, etc) as well as neighbors if possible and contact your local post office first to see if they are holding onto anything under your name/address/tracking number! This is more often than not the solution to missing packages.
If the above solution doesn't work: Please contact me with your order number and I will do what I can. If you've purchased an insured shipping method I can submit a shipping insurance claim on your behalf and get a replacement or refund for you.
If your order is international, insurance is automatically included in your shipping rate.
If you do not purchase a shipping option that includes insurance, you are accepting the risk of damages or loss without compensation/replacement.
This being said, I may be able to work out a replacement if you did not purchase insurance, but you will be asked to pay for shipping as well as base cost coverage for the replacement items. This is NOT guaranteed though and insurance will always be the most reliable method of protecting your order!