Shipping policy
📨 SHIPPING TIMES 📨
Current shipping times for in-stock items are 1-2 week due to higher volume of orders than I am used to! Thank you for your patience and understanding.
In stock items generally ship out within 1-5 business days via USPS but times may vary if order volume is high as I pack and ship everything myself. Shipping times after this are listed below.
Domestic (USA) shipping: 1-3 business days with tracking on packages.
International Shipping: Varies but generally around:
- DHL: 3 to 10 business days
- Fedex: 2 to 5 business days
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✈️🌏INTERNATIONAL SHIPPING🌏✈️
International packages now include insurance automatically. This protects your order from to the higher-than-average risk of loss or damage on longer travels.
United Kingdom: UK customers can now order from my main shop here on IdentityPollution.com!
Germany: While I am currently shipping to Germany, there is technically a law regarding E-commerce shipping that requires an account impossible for me to set up as a small business at this time. As such, my ability to ship to Germany may change. Etsy currently has no work-around for this, so in the event that I am unable to ship to Germany in the future, the only option would be to ship your order to someone you trust outside of Germany and have them ship to you, but this is at your own risk.
Shipping rates are based on the lowest currently available using my business discount and include insurance up to $100. Any additional insurance fees I cover personally in order to assure the lowest rate and highest security possible for you.
Taxes/Tariffs/VAT are now calculated and included at checkout then remitted directly for you with duty-paid shipping! This means no more scary, inflated at-door import charges!🎉
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⏰ PRE-ORDERS and MADE-TO-ORDERS🧵
Processing time on these is longer for production, please check the product page for shipping estimations.
I do my best to get them out as fast as possible but please be patient when ordering these since much of the handling time is in production and shipping from manufacturers! Feel free to contact me for updates on the process of your order :)
Please only order if you are willing to wait even in case of delays. Pre-orders are non-refundable.
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🩹DAMAGED ITEMS 🩹
I try my best to assure all orders are packed securely and protected from mailing damage but once in a while something may arrive with damage. If this happens, please contact me and I will work with you to come to a fix based on your situation.
If the damage was no-fault (caused by the post company) I can submit a shipping insurance claim on your behalf if insurance was purchased and get a replacement or refund for you.
If you do not purchase a shipping option that includes insurance you are accepting the risk of damages or loss without compensation/replacement.
If the damage is a flaw that was overlooked (ex. missing/wrong item, printing flaw) I will make it right however I can (at my discretion).
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📦❓LOST PACKAGES❓📦
Most orders arrive safely but every once in a while, a package may go on a strange and un-expected journey.
If your tracking hasn't updated in a long time or has been marked as shipped but is not there: Please check in with every person with access to your mail (house mates, landlords, etc) as well as neighbors if possible and contact your local post office first to see if they are holding onto anything under your name/address/tracking number! This is more often than not the solution to missing packages.
If the above solution doesn't work: Please contact me with your order number and I will do what I can. If you've purchased an insured shipping method I can submit a shipping insurance claim on your behalf and do my best to get a replacement or refund for you.
If your order is international, insurance is automatically included in your shipping rate.
If you do not purchase a shipping option that includes insurance, you are accepting the risk of damages or loss without compensation/replacement.
This being said, I may be able to work out a replacement if you did not purchase insurance, but you will be asked to pay for shipping as well as base cost coverage for the replacement items. This is NOT guaranteed though and insurance will always be the most reliable method of protecting your order!
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❌ORDER CANCELATIONS❌
I do not accept order cancelations. Please be mindful when ordering, read the full details on each and only do so if you are ok with waiting for the time they take.
I am an individual artist running a small shop and each refund costs me. I'm not refunded all fees and the money for any pre-orders has usually already been spent on the merch signed up for. Thank you for your understanding.